About
The full SaaS cycle,
from scope to success.
My professional experience runs the full gamut of the SaaS business cycle: I can scope the need, implement the solution, and support the end user. I simplify concepts and resolve problems — bringing a rare combination of technical fluency and genuine client empathy to every engagement.
120+
Enterprise clients managed
in Customer Success
$8M+
ARR managed as
Technical Account Manager
3
Core disciplines: consulting,
customer success, technical AM
Experience
Consultant
Strategy & Implementation
Scoped client needs and delivered end-to-end SaaS solutions, translating complex requirements into actionable roadmaps.
Customer Success Manager
Enterprise Portfolio
Managed a book of 120+ enterprise clients, driving adoption, retention, and expansion across complex accounts.
Technical Account Manager
$8M+ ARR Book
Served as the primary technical liaison for a high-value client portfolio, bridging product, engineering, and end users.
Career
Highlights
Work that speaks for itself.
-
01
Managed a Customer Success book of 120+ enterprise clients, maintaining strong retention and satisfaction across a diverse portfolio.
-
02
Served as Technical Account Manager for clients encompassing more than $8M ARR, acting as a trusted technical advisor.
-
03
Delivered SQL & SSRS Report instruction at the Yardi Advanced Solutions Conference (YASC), demonstrating deep platform expertise to a professional audience.